Frequently Asked Questions

Please help keep our FAQ page current and contact us to ask product related questions that would help assist other customers.

Can I get a different fitting with a Ropescrew?

We can provide Ropescrews with non-standard fittings attached, typically from the Ronstan range of fittings. Contact us for more information.

How do I choose which Ropescrew will work best for me?

The M10 range is good for smaller loads and will suit dinghies with crews up to 50kg (110lbs) in weight. The M12 range is good for all dinghies crewed by adults and sportsboats up to 25 feet long. M16s can be used for larger loads and as Through Decks. If you need more help email all the details or call for assistance.

What payment methods do you accept?

Payments are accepted via Visa, MasterCard, Amex, Apple Pay and Google Pay using Shopify Payments.

I placed an order, but never received a confirmation email

Please contact us on.. to discuss.

How do I change or cancel my order?

Please contact us on.. to update your order.

How long after I place my order will it ship?

Delivery times will changed depending on the country, location, size of order and courier.

With that said an average time within Australia is 3-5 days.

And the average time expected outside of Australia is 7-10 days.

What company does TedTec use to ship packages?

Typically Australia Post locally and internationally.

How long does it take to ship internationally?

On Average 7-10 days.

Please call us to notify if a delivery take more than 1.5 weeks.

Do you refund shipping fees?

Only if we are notified of the cancellation before it is shipped.

How do I know my package has been shipped and is on its way?

You will be notified via email as each order status is upgraded.